Administrator
Master data for categories, room types, locations and amenities, so every property is described consistently across the platform.
Travel booking system · Kochi, Kerala
Travel Booking System Software in Kochi, Kerala
A complete reservation platform for tour operators, DMCs and travel wholesalers, hotel contracting, inventory, agent management, bookings, accounts and reporting in one system. Built and supported from Palarivattom, Kochi for travel businesses across Kerala, India and the Gulf.
Direct answer
What does a travel booking system handle?
A travel booking system is the operational core of a tour operator or DMC. It holds negotiated hotel contract rates, room inventory and allocation, agent accounts and credit, the booking workflow itself, and the accounts and reporting that tell you whether any of it made money.
Kerala is a significant inbound destination and a large source market for outbound and Gulf travel. Operators here typically juggle contracted rates across dozens of properties, a network of sub-agents, seasonal rate changes and multi-currency settlement. Spreadsheets stop coping at that point, usually expensively.
16+ years
Travel software delivery since 2010
B2B + B2C
Agent network and direct booking
Contract engine
Rates, allocation, promotions, policies
Kochi team
Implementation, training and support
System overview
The systems that make up the platform
Six connected subsystems covering administration, contracting, sales, accounts and reporting.
Hotel Information System (HIS)
Hotel records, contract rates, promotions, policies and compulsory supplements held against each property.
Agent Information System (AIS)
Sub-agent records, markup structures, credit limits and account statements for the B2B distribution network.
Employee Information System (EIS)
Staff records, roles and permissions controlling who can contract, book, discount or approve.
Hotel booking
Search, availability, booking creation, amendment, rebooking and cancellation against contracted inventory.
Management Information System (MIS)
The reporting layer covering bookings, cancellations, inventory, accounts, agents and contract status.
Extranet contract rates
A hotel-facing interface so properties can load and maintain their own rates, occupancy and stay rules.
Scheduler
Automated jobs for rate rollovers, contract expiry alerts, report generation and routine operational tasks.
Contracting is where operators actually lose money
Negotiated rates expire, allocations get oversold, promotions overlap and compulsory supplements get missed at quoting time. Each of those is a small error that comes straight out of margin, and none of them are visible until reconciliation.
The contract engine holds special rates, discount promotions, stay-and-pay offers, monthly and weekly rates, hotel policies and compulsory events against each property, so the rate quoted is the rate contracted.
- Contract expiry alerts before they lapse
- Allocation and inventory control
- Promotion and supplement rules applied at quoting
- Policy enforcement per property
Built for Kerala's inbound and Gulf travel mix
Kochi operators typically handle inbound leisure into Kerala, outbound packages, and heavy Gulf traffic, each with different agents, currencies and seasonality. The system supports INR alongside foreign-currency contracting and settlement for that mix.
For operators distributing through a sub-agent network across Kerala and the Gulf, agent markup, credit limits and statements are handled per agent rather than negotiated by email each time.
One B2B platform, several kinds of buyer
Globosoft's hotel contracting system is built to give you greater visibility and control over your bookings while increasing your reach and product set. With options such as push messaging, promotions and deals, the same B2B system serves corporate travel, loyalty clubs, group bookings and travel agencies rather than needing a separate platform for each.
It also helps reduce distribution costs by giving you complete control over how inventory is merchandised. The platform brings travel suppliers, distribution partners and end users together, and supports complex selling strategies, letting buyers search, price, book and pay for accommodation across markets and on effectively any device.
- Corporate travel and loyalty clubs
- Group bookings and travel agencies
- Push messaging, promotions and deals
- Lower distribution cost through owned merchandising
Let the hotels maintain their own rates
The extranet gives contracted properties a login to load and update their own rates, occupancy and minimum length of stay. That removes the data-entry bottleneck where one person at the operator re-keys every rate sheet that arrives by email.
It also improves accuracy, because the property is entering its own commercial terms rather than having them transcribed.
Delivery approach
How a booking system implementation runs
Contracting model first, everything else depends on getting that right.
Discover
Map the contracting model, agent structure, currencies, markup rules, settlement and reporting requirements.
Configure
Set up master data, properties, contract rate structures, agent terms, roles and report definitions.
Migrate and train
Load existing contracts, properties and agent records, then train operations, reservations and accounts teams.
Launch and support
Go live with support through the first booking and settlement cycles, then refine.
Modules and features
Every module and feature in the travel booking system
The complete functional specification, grouped by subsystem and interface.
Core booking engine features
- Secured login (username and password)
- Multi-room booking
- Supports multiple rates
- Ability to set up promotions and promo codes
- Up-sell and cross-sell capabilities
- Multi-offer (rate plan) booking with a single order ID and multiple confirmation IDs in one transaction
- Multi-currency
- Flexible search options with flexible-dates calendar, multi-room search and promo codes
- Control search listings with profile setups; supports multiple search listing views
- Supports various types of discounts (with strikethrough pricing) and promotions
- Full control of search results
- Configure payment types against specific offers
- Turn features on or off per offer, room type or property
- Categorise and group offers and room types
- Multiple API integration
Administrator
- Add employees, agents and hotels with required details
- Create or customise roles
- Assign roles to each staff member, with a view list of all user roles assigned
- Add general details such as banks, designation, currency and meal plan
- Add basic details about the organisation in the company profile
Manage categories
- Add hotel categories, room categories and agent categories
- View list of all hotel, room and agent categories
Manage types
- Add contact types, hotel types, market types, occupancy types, season types, room types and markup types
- View list of all contact, hotel, market, occupancy, season, room and markup types
Manage locations
- Add location details such as region, country, province and destination
- View list of all regions, countries, provinces and destinations
Manage amenities
- Add hotel and room amenities
- View list of all hotel and room amenities
Hotel Information System (HIS)
- Set mail centre details so the hotel receives login credentials and vouchers
- Set login details for the hotel
- Enter credit details along with remarks
- Upload images of the hotel to the hotel gallery
- View hotel details including basic details, image gallery, contact details, bank details, room details and terms and conditions
Hotel occupancy and minimum length of stay
- Add hotel occupancy details including market type, validity list and occupancy for each room category
- Set hotel occupancy status live or stop
- Add minimum length of stay for each hotel including market type, minimum length of stay and validity list
- Set hotel minimum length of stay status live or stop
Manage hotel contract rate
- View list of contract rates added so far
- Update each contract rate detail
- Enter contract rate details per hotel including season (peak, mid, high), rate code, market type and validities
- Add rates per room category including room types, extra bed for adult, extra bed for child, and child and adult meal plan rates
- Set rates for all days, weekdays or weekend days
- Set refundable or non-refundable per room category rate
- Set contract rate status live or stop
Special rate promotion
- Set season, rate code, market, validities, book-by dates or book-by prior days, and minimum length of stay
- Set rates for all days, weekdays or weekend days
- Set rates refundable or not
- Add rates of each room category including room types, extra bed for adult, extra bed for child, and child and adult meal plan rates
- Add remarks
- Combine with other promotions
- Set status of special rate promotion live or stop
- Copy a special rate promotion
Discount promotion
- Set season, rate code, market, validities, book-by dates or book-by prior days, and discount category (extra bed or meals)
- Set rates for all days, weekdays or weekend days
- Add discount details including discount in percentage, discount in value, minimum length of stay and restriction for each room type
- Set rates refundable or not
- Combine with other promotions
- Set status of discount promotion live or stop
- Copy a discount promotion
Stay and pay promotion
- Set season, rate code, market, validities, book-by dates or book-by prior days, and promotion categories (extra bed or rooms)
- Set rates for all days, weekdays or weekend days
- Add stay and pay details: number of nights stayed, number payable and number free for each room type
- Set rates refundable or not
- Combine with other promotions
- Set status of stay and pay promotion live or stop
- Copy a stay and pay promotion
Monthly and weekly rate
- Set season, rate code, market, validities, book-by dates or book-by prior days, and monthly or weekly promotion
- Set rates for all days, weekdays or weekend days
- Add rates of each room category including room types, extra bed for adult, extra bed for child, and child and adult meal plan rates
- Set rates refundable or not
- Combine with other promotions
- Set status of monthly weekly promotion live or stop
- Copy a monthly weekly promotion
Hotel policy and compulsory supplements
- View list of all hotel policy details
- Add hotel policy details per hotel such as cancellation policies in percentage or per night, amendment policies in percentage or per night, child policies and multiple validity lists
- Set status of hotel policy live or stop
- View list of all compulsory events or supplements
- Set events or supplements as compulsory, including supplement code, tag line and validities
- Add rates for occupancy of each room type including rate, adult rate and child rate
- Set compulsory items live by setting status as run
- View list of all promotion details
Agent Information System (AIS)
- View list of all agents registered so far
- Register a new agent with company name, company type, agent URL, markup type settings and contact details
- Set login credentials and credit limit details per agent
- Register sub-agents under a main agent
- Assign an agent to an employee
Employee Information System (EIS)
- View list of all employee details registered so far
- Register a new employee with employee code, name, designation and contact details
- Set login credentials and contact details
Search hotel
- Search hotels using destination city, check-in and check-out dates, agent name, pax passport and number of rooms including adults and children
- Basic search for a specific hotel by hotel name or country, state or city
- Advanced search to narrow to the appropriate hotel
- View a sorted list of all available hotels with room categories and the rate of each room
- View hotel details including profile, terms and conditions, room details, policies and map
- Filter search results by hotel type, hotel category or city
Make booking
- Book from book-available or book-on-request categories in the search result
- Add meal plans to room-only bookings
- Book rooms from different hotels in one booking
- Payment option at booking for non-credit agents
- Modify search criteria from the booking section
Manage booking list and rebooking
- View all bookings sorted as upcoming, cancelled or completed, for the current month or all
- Cancel a booking from the upcoming booking list
- View details of a booking
- Send booking details to the corresponding hotels
- Send the voucher to the corresponding agent
- View details of a previous booking for rebooking
- Search rooms in the same hotel by changing check-in and check-out dates and number of rooms
- Add more hotel bookings to a rebooking
Hotel and agent accounts
- View list of credit limits of hotels including hotel name, credit limit, used and available limit
- Add a payment against each hotel
- View history of payments made by each hotel
- View list of credit limits of agents including agent name, credit limit, used and available limit
- Add a payment against each agent
- View history of payments made by each agent
MIS, booking and cancellation reports
Every report can be viewed, sorted, printed, exported to Excel and PDF, and emailed.
- Booking report: sort by from date, to date and native country
- Booking cancellation report: sort by from date and to date
- Inventory status report: sort by from date, to date, hotels, room categories and free sale, block or room allocation
- Day wise report: sort by from date, to date, hotel, room category and hotel type
- Month wise report: sort by month, hotel, hotel category and hotel type
MIS, hotel, agent and contract reports
Each report supports print, Excel and PDF export, and emailing.
- Hotel wise report: sort by basic details and location details
- Accounts report: sort by from date, to date, login type and hotel
- Agent wise report: sort by from date, to date, room categories, hotel categories, hotel types and agents
- Compare report: compare agent or hotel by date; sort by from date and to date or other agent
- Contract expiry report: sort by from date, to date and hotel
- Contract report: sort by basic details and location details
- Hotel data report: view list of all hotel data
- View list of all assigned agents
- Update company profile including company details and contact details
Manage extranet contract rates
- View list of all pending contract rates to verify
- Verify contract rates
Scheduler
- View bookings in calendar slots sorted by month, week or day
- View booking details of each booking
Agent interface
- Access the system using username and password
- Register from outside using appropriate details
- View credit used, available and limit
- Search hotels using destination city, check-in and check-out dates, pax passport and number of rooms including adults and children
- Book, manage and rebook through the same search, booking and booking-list workflow
Hotel interface
- Add images to the hotel gallery
- View list of contract rates added so far and update each contract rate detail
- View and add hotel policy details including cancellation, amendment and child policies with multiple validity lists
- Manage hotel promotions: special rate, discount, stay and pay, and monthly or weekly rate
- Add hotel occupancy details and minimum length of stay, and set each status live or stop
Local presence
Work with our travel software team in Kochi or Dubai
Kerala operators can run contracting workshops and team training in person at our Palarivattom office. Gulf-facing requirements are coordinated through our Dubai office.
India office
Globosoft Solutions Pvt Ltd
2nd Floor, Renjesha Building
Palarivattom, Kochi
Ernakulam, Kerala 682024, India
+91 8086 677 990
info@globosoft.in
UAE office
Orell Globosoft Technologies LLC
L13-30, 13th Floor, Burjuman Business Tower
Dubai, United Arab Emirates
+971 508 677 990
info@globosoft.ae
Globosoft Solutions Pvt Ltd
2nd Floor, Renjesha Building
Palarivattom, Kochi
Ernakulam, Kerala 682024, India
+91 8086 677 990
info@globosoft.in
UAE office
Orell Globosoft Technologies LLC
L13-30, 13th Floor, Burjuman Business Tower
Dubai, United Arab Emirates
+971 508 677 990
info@globosoft.ae
Common questions
Travel booking system questions from India & UAE
Clear answers for teams evaluating providers, budgets, timelines and regional delivery.
Is this a B2B system for agents or a B2C booking engine?
Both are supported. The Agent Information System handles a sub-agent network with markups, credit limits and statements, while direct booking is available for operators selling to travellers. Most Kerala operators use both.
Can hotels update their own contract rates?
Yes. The extranet gives contracted properties a login to load and maintain their own rates, occupancy and minimum length of stay, which removes the re-keying bottleneck and improves accuracy.
Does it handle multi-currency contracting and settlement?
Yes. INR alongside foreign-currency contracting and settlement is supported, which matters for Kerala operators handling inbound, outbound and Gulf business simultaneously.
What reports does the system produce?
Twelve standard reports covering bookings, cancellations, inventory status, hotel-wise and agent-wise performance, accounts, day and month comparisons, and contract and expiry status. Additional reports can be configured.
Can it connect to our website or existing accounting system?
Yes, where the other system provides an integration path. Website availability and booking can be connected, and settlement data exported to accounting platforms such as Tally or Zoho.
How long does implementation take?
It depends on how many properties and contracts must be loaded and how complex the agent and markup structure is. We phase it so reservations can go live before every historical contract has been migrated.
Related expertise
Plan the complete digital growth system
Take contracting off spreadsheets
Tell us how many properties you contract, how your agent network is structured and where the current process breaks down. We will map it against the system and be specific about what would change.
What happens after you get in touch
- You tell us what is not workingA call or the form. Nothing is sold on the first conversation.
- We come back in writingScope, approach, cost and timeline, so you can compare us on the same terms.
- You decide, in your own timeThe plan is yours to keep. We follow up once, not every week.
- India+91 8086 677 990
- UAE+971 508 677 990
- Emailinfo@globosoft.in
